Job Opening – Director of Visitor Experience

The Director of Visitor Experience leads our frontline team and is responsible for ensuring that every public interaction with the Pilgrim Society and Pilgrim Hall Museum is welcoming, seamless, and memorable—whether guests are arriving for a museum visit, public programs, student or group tours, member events, meetings, research visits, or other institutional or private gatherings.

This role oversees day-to-day visitor and museum operations and leads staff and volunteers in delivering tours, greeting guests, and representing the Museum to the public. The successful candidate is an energetic, superbly organized leader who thrives in a busy environment, works smoothly with others, and is committed to achieving a high standard for guest engagement and museum operations.

This position reports to the Executive Director and is a key member of the management team.

Schedule: Full-time (35+hours/week), year-round, on-site position based in Plymouth. Schedule includes at least one weekend day, typically Wednesday–Saturday, 9:00 AM–5:00 PM, with at least one evening event per month and occasional holiday and special event hours, including Thanksgiving Day.

Compensation & Benefits: $25 to $28 hourly rate, commensurate with experience.

See full job description for more details.

To apply, send cover email and resume to development@pilgrimhall.org with APPLICATION – DIRECTOR OF VISITOR EXPERIENCE in the subject line.